Cases

2



headline:
CRM design and implementation
Bild:
Challenge:
Optimization of the CRM system to create transparency and increase sales performance.
Approach:
Classical specification sheet created. The approach was "backwards", starting with reporting and the key views that all stakeholders need to have in order to bring "insights" and "action" to the forefront.
Result:
SAP CRM implementation, which was very well received by sales force and management, reporting set new standards.
headline:
Setting up a JV in China
Bild:
Challenge:
Separation of a part of the business and foundation of a JV with a Chinese partner
Approach:
Detailed business case modelling as a basis for contract negotiations. Broad-based implementation support: setting up new organizational structure, service level agreements, communication strategy, etc.
Result:
Successful completion and timely start of the JV